Once inside the Lightning App Builder, click on ' Utility Items' in the side nav.

To add to an existing app, click on the down arrow on the right side of the app's row and select ' Edit'.

To create a new app, click ' New Lightning App' in the top right corner.

Here, you can either add SMS Inbox to an existing lightning app or create a new one.

In Salesforce, go to Setup > Apps > App Manager Emails logged with Salesforce inbox for one user say 'This email isn't shared with you.

To configure the SMS Inbox, follow these steps: Click on the contact or lead to visit the record page.Click-to-reply within the SMS Inbox component.The SMS Inbox includes these key features: Instead of visiting a contact or lead record to view recent messages, you can configure the SMS Inbox in the lightning toolbar or on a dashboard for easy viewing. The SMS Inbox component allows users to see messages from all of the leads and contacts that they own. Powered by Einstein, Inbox uses artificial intelligence to help sales reps sell smarter. This works great for salespeople who are using Gmail and the suite of Google apps as their main hub because it integrates seamlessly into the workflow without any problems. Salesforce for Outlook is a Salesforce-native application that creates a simple data connector between Salesforce and Microsoft Outlook email, calendar, tasks, and contacts. Salesforce Inbox brings email, calendar, and the world’s 1 CRM together in one app. The above steps are required for Inbox to show the correct Lead or Contact record on the incoming message The Salesforce Inbox Chrome extension brings the power of the tool directly into your Chrome browser so that you have it on hand at all times. It was a chaotic afternoon for many iPhone users yesterday after many reported their apps were crashing at launch. 'TwilioSF_Account_c' field needs to be populated only if the customer org is using personal account.

Update the custom field 'TwilioSF_Contact_c', 'TwilioSF_Lead_c' and 'TwilioSF_Account_c' on the TwilioSF_Message_c object for all existing messages.Please note: If you are using any version older than 4.84 of the Twilio for Salesforce App, then before upgrading to latest version, please ensure the following for Inbox to work properly.

Salesforce inbox app crashing